Terms of Service
Please read these terms carefully before using our service
Last Updated: March 01, 2026
Important Notice
By making a payment, you confirm that you have read and agree to our terms and conditions curated to serve you better. Thank you for choosing The Fresh Meal Prep! 💙
1 Order Processing Times
Bulk Meal Prep Order Processing: 8:00 AM - 4:00 PM
- First Batch (Breakfast/Lunch): 8:00 AM - 12:00 PM
- Second Batch (Lunch/Dinner): 12:00 PM - 6:00 PM
2 Advance Payment Requirements
- Weekly Meal Prep: Requires 24-48 hours advance payment
- Monthly Meal Prep: Requires 48 hours to 1 week advance payment
Payment must be completed before meal preparation begins to ensure your order is processed on time.
3 Delivery Policy
🕐 Same-Day Delivery Cutoff
Daily meal orders placed before 11:00 AM are delivered the same day. Orders placed after 11:00 AM will be delivered the next business day.
📅 Delivery Days
Deliveries are made Monday to Friday only. Orders placed on weekends or with delivery dates falling on Saturday or Sunday will be delivered on the next Monday.
Please provide an alternative contact number for delivery.
⚠️ Important:
If you are unavailable to receive your meal prep and the rider returns your order, an extra delivery fee will be charged.
We recommend providing a secondary contact number to avoid missed deliveries.
4 Subscription Pausing Policy
Notice Period:
Kindly provide 24-48 hours prior notice before your intended pause date.
❌ Weekly Subscription
Cannot be paused
✓ Monthly Subscription
Can be paused for 7 days once per month only. The pause extends your subscription end date by 7 days.
5 Customization Service Charge
20% Non-Refundable Service Charge
This fee applies to all customized menu requests.
Customized menus allow you to personalize your meal selections according to your dietary preferences and restrictions.
6 Cancellation & Refund Policy
Cancellation Policy:
- Subscriptions can be cancelled, however they cannot be cancelled mid-week once a cycle has started
- Weekly subscriptions run for one week, and monthly subscriptions run for four weeks
- Daily orders cannot be cancelled once placed
Refund Policy:
- Refund requests are accepted for valid reasons only and are reviewed on a case-by-case basis
- Refunds are available for subscription plans only
- Refunds are calculated based on unused meals, and a 20% service charge will be deducted from your refund
- No refunds are provided for forfeited weeks (when meal selection deadline is missed)
- The 20% customization service charge is non-refundable
- Refunds are not issued automatically
7 Meal Selection Deadline
⏰ Deadline: Every Sunday at 8:00 PM
You must select your meals for the upcoming week by this deadline. We send reminder emails by 4:00 PM, as well as daily reminders if meals have not been selected.
⚠️ Forfeiture Warning:
If you do not select your meals by the deadline, that week will be forfeited with no refund.
8 Our Commitment
We are committed to providing you with:
- Fresh, never frozen meals
- Nutritionally balanced meal options
- Timely delivery within specified time slots
- Professional customer service
- Safe and hygienic food preparation
Questions?
If you have any questions about these terms, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.