Terms of Service
Please read these terms carefully before using our service
Last Updated: January 15, 2026
Important Notice
By making a payment, you confirm that you have read and agree to our terms and conditions curated to serve you better. Thank you for choosing The Fresh Meal Prep! 💙
1 Order Processing Times
Bulk Meal Prep Order Processing: 8:00 AM - 4:00 PM
- First Batch (Breakfast/Lunch): 8:00 AM - 12:00 PM
- Second Batch (Lunch/Dinner): 12:00 PM - 6:00 PM
2 Advance Payment Requirements
- Weekly Meal Prep: Requires 24-48 hours advance payment
- Monthly Meal Prep: Requires 48 hours to 1 week advance payment
Payment must be completed before meal preparation begins to ensure your order is processed on time.
3 Delivery Policy
Please provide an alternative contact number for delivery.
⚠️ Important:
If you are unavailable to receive your meal prep and the rider returns your order, an extra delivery fee will be charged.
We recommend providing a secondary contact number to avoid missed deliveries.
4 Subscription Pausing Policy
Notice Period:
Kindly provide 24-48 hours prior notice before your intended pause date.
❌ Weekly Subscription
Cannot be paused
✓ Monthly Subscription
Can be paused for 7 days once per month only. The pause extends your subscription end date by 7 days.
5 Customization Service Charge
20% Non-Refundable Service Charge
This fee applies to all customized menu requests.
Customized menus allow you to personalize your meal selections according to your dietary preferences and restrictions.
6 Cancellation & Refund Policy
Cancellation Policy:
- Subscriptions can be cancelled, however they cannot be cancelled mid-week once a cycle has started
- Weekly subscriptions run for one week, and monthly subscriptions run for four weeks
- Daily orders cannot be cancelled once placed
Refund Policy:
- Refund requests are accepted for valid reasons only and are reviewed on a case-by-case basis
- Refunds are available for subscription plans only
- Refunds are calculated based on unused meals, and a 20% service charge will be deducted from your refund
- No refunds are provided for forfeited weeks (when meal selection deadline is missed)
- The 20% customization service charge is non-refundable
- Refunds are not issued automatically
7 Meal Selection Deadline
⏰ Deadline: Every Sunday at 8:00 PM
You must select your meals for the upcoming week by this deadline. We send reminder emails by 4:00 PM, as well as daily reminders if meals have not been selected.
⚠️ Forfeiture Warning:
If you do not select your meals by the deadline, that week will be forfeited with no refund.
8 Our Commitment
We are committed to providing you with:
- Fresh, never frozen meals
- Nutritionally balanced meal options
- Timely delivery within specified time slots
- Professional customer service
- Safe and hygienic food preparation
Questions?
If you have any questions about these terms, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.